Terms & Conditions

Terms and Conditions of Realtime Biometrics eMart

1. Introduction

Welcome to Realtime eMart. By accessing this website, you agree to these terms and conditions. These terms apply to all users and visitors to the site.

2. Use of the Website

  • Users must be at least 18 years old or have parental/guardian consent to use the website.
  • Users are responsible for maintaining the confidentiality of their accounts and accurate information.
  • Prohibited activities include unauthorized use, hacking, or any unlawful behaviour.

3. Product Information

  • Product descriptions are as accurate as possible but may have inaccuracies.
  • Pricing errors may occur, and we reserve the right to rectify these errors.

4. Ordering and Payment

  • Orders are placed through the website and processed upon payment confirmation.
  • We accept payments through RazorPay and PayTM.
  • Additional charges like taxes, shipping, and handling fees may apply.

5. Shipping and Delivery

  • Shipping details and delivery times are estimated; delays may occur.
  • Buyers and sellers share responsibilities regarding shipping and delivery.

6. Order Processing

  • Orders are typically processed within 2 business days after payment confirmation.
  • Processing times may vary during peak seasons or due to unforeseen circumstances; any changes will be communicated at the time of purchase.

7. Shipping Methods

  • We offer standard and expedited shipping options.
  • Shipping rates and estimated delivery times will be provided at checkout based on the selected shipping method and destination.

8. Delivery Timelines

  • Standard Shipping: Estimated delivery within 2 to 4 business days from the date of shipment.
  • Expedited Shipping: Estimated delivery within 7 business days from the date of shipment.

9. Shipment Confirmation and Tracking

  • Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

10. Delays and Exceptions

  • While we make every effort to ensure timely delivery, unforeseen circumstances or carrier delays might occur, affecting the delivery timeline. We appreciate your understanding in such situations.

11. Returns and Refunds

  • Returns and exchanges are accepted within 7-15 days of receipt, subject to conditions outlined in our Returns Policy.
  • Refunds are processed according to our Refund Policy.

12. Intellectual Property

  • All content on this website is protected by copyrights and trademarks owned by Realtime Biometrics India Private Limited.
  • User-generated content shared on the website is subject to our usage policies.

13. Privacy Policy

  • Our Privacy Policy governs the collection and usage of personal information. By using this website, you agree to our Privacy Policy.

14. Liability

  • Realtime Biometrics India Private Limited is not liable for any damages or losses resulting from the use of this website or its content.
  • Product warranties are subject to manufacturer policies.

15. Governing Law and Dispute Resolution

  • These terms are governed by the laws of India.
  •  Any disputes shall be resolved through arbitration or mediation.

16. Contact Us

  • For any inquiries or assistance regarding shipping, please contact our customer service team at camhelp@realtimebiometrics.com.