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Refund Policy
1. Eligibility
- Refunds are applicable for eligible items returned within 7 days of receipt.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
2. Refund Process
- Contact our customer service within the specified return period to request a refund.
- Provide the order number, details of the item being returned, and reasons for the refund request.
3. Return Authorization
- Upon approval, we will provide a return authorization and instructions for shipping the item back to us.
4. Inspection and Approval
- Upon receiving the returned item, it will be inspected to ensure it meets the eligibility criteria for a refund.
- Approved refunds will be initiated within [number] days after the item's inspection.
5. Refund Method
- Refunds will be issued to the original payment method used for the purchase.
6. Exclusions
- Certain items may not be eligible for a refund due to hygiene reasons or if specified as non-refundable at the time of purchase.
- Shipping fees are non-refundable unless the return is due to an error on our part.
7. Contact Us
- For any inquiries or assistance regarding refunds, please contact our customer service team at camhelp@realtimebiometrics.com.
