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Cancellation Policy
1. Order Cancellation
- Orders can be cancelled within 24 hours of placement, provided they have not been processed or shipped.
- Contact our customer service team immediately to request an order cancellation.
2. Cancellation Process
- Provide the order number and details to our customer service representative for cancellation.
- If the order is eligible for cancellation, we will confirm the cancellation and refund the amount to the original payment method.
3. Exceptions
- Some orders, especially personalized or customized items, may not be eligible for cancellation once production has commenced.
- Pre-orders or back-ordered items might have specific cancellation terms communicated at the time of purchase.
4. Refund for Canceled Orders
- Refunds for cancelled orders will be processed within [number] days to the original payment method.
5. Contact Us
- For any inquiries or assistance regarding order cancellations, please contact our customer service team at camhelp@realtimebiometrics.com.
