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Return Policy
1. Eligibility
- Returns are accepted within 7 days of the item's arrival.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Return Process
- Contact our customer service within 7 days of receiving your order to initiate a return request.
- Provide the order number, details of the item being returned, and reasons for the return.
3. Return Authorization
- Upon approval, we will provide you with a return authorization and instructions for shipping the item back to us.
4. Processing Time
- Returns will be processed within 7 days of the returned item's arrival at our facility.
5. Refund
- Once the return is processed, we will issue a refund to the original payment method used for the purchase.
6. Exclusions
- Certain items may not be eligible for return due to hygiene reasons or if specified as non-returnable at the time of purchase.
- Refunds will not include any shipping charges unless the return is due to a mistake on our part.
7. Contact Us
- For any inquiries or assistance regarding returns, please contact our customer service team at camhelp@realtimebiometrics.com.
